Privacy Policy

Privacy Policy for Find Wales’ Online Shop

Last updated: 26/08/2023

At Find Wales, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and make use of our online shopping services. Please take a moment to read this Privacy Policy carefully to understand how we handle your data.

1. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: This includes your name, email address, phone number, and shipping address.
• Payment Information: We collect payment details when you make a purchase, such as credit/debit card information, billing address, and other payment-related details.
• Purchase History: We maintain a record of your purchase history, including products you have bought from us.
• Account Information: If you create an account on our website, we collect your username, password, and other account-related information.
• Communication Data: We collect data from your interactions with us, including emails, chats, and customer support inquiries.
• Usage Data: We gather data about how you use our website, including pages visited, products viewed, and your browsing patterns.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar tracking technologies to collect information about your browsing behaviour.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfil your orders, including payment processing, shipping, and order confirmation.
• Customer Support: To provide assistance and respond to your inquiries, requests, and concerns.
• Personalization: To personalize your shopping experience, recommend products, and show content relevant to your preferences.
• Communication: To send you order updates, promotional offers, newsletters, and other relevant communications.
• Legal Obligations: To comply with legal requirements and respond to lawful requests from government authorities.
• Analytics: To analyse usage patterns on our website and improve our products and services.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in running our business, such as payment processors, shipping companies, and marketing agencies.
• Legal Compliance: We may disclose information to comply with legal obligations or respond to legal requests.
• Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Consent: With your explicit consent, we may share your information for specific purposes.

4. Your Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.
• Erasure: You can request the deletion of your personal information under certain circumstances.
• Data Portability: You can request to receive a copy of your data in a commonly used electronic format.
• Withdraw Consent: If we rely on your consent to process your data, you can withdraw that consent at any time.

5. Security

We take appropriate technical and organizational measures to ensure the security of your data, including encryption and secure payment processing.

6. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

7. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at info@challengerbusiness.co.uk.

By using our website and services, you consent to the practices described in this Privacy Policy.