Seller Information

Welcome to Find Wales – Your Business Directory for Selling!

We’re thrilled that you’re considering selling your products on Find Wales, the premier online business directory for connecting sellers with customers in Wales and beyond. To ensure a smooth and transparent selling experience, please take a moment to review the following important information.

Commission Structure: At Find Wales, we believe in fairness and transparency. To cover the operational costs of our secure online payment system, we charge a modest commission of 5% on each successful sale made through our platform. This fee helps maintain a safe and efficient selling environment for all our users.

Minimum Item Price: For an item to be eligible for sale on Find Wales, its price must be set at a minimum of £5. This ensures that the 5% commission can cover the associated costs on our end. We’ve worked diligently to keep this cost as low as possible for our sellers, focusing on cost recovery rather than profit generation.

Seller Responsibilities: While Find Wales provides the platform for your products to be showcased and sold, it’s important to note that as a seller, you are responsible for the following:

1. Dispute Resolution: You are responsible for handling any disputes that may arise between you and your buyers. Clear communication and swift resolution are key to maintaining a positive selling experience.
2. Returns and Refunds: All aspects of returns and refunds must be managed by you, the seller. Please ensure you have clear return and refund policies in place to avoid any misunderstandings.

Find Wales’ Role: Find Wales serves as the bridge connecting sellers and buyers, providing a platform to list and discover products. Our primary role is to facilitate transactions by processing payments securely and passing the funds to you, the seller. We do not interfere in the sales process itself, respecting the autonomy of each seller.

Payment Details and Frequency: To ensure you receive your earnings promptly, please keep your payment details updated in your seller dashboard. We process payments once a week, typically on a regular schedule. However, if you have specific payment preferences, you can request an alternative payment arrangement by emailing us at accounts@challengerbusiness.co.uk.

Security and Privacy: The security of your information is of paramount importance to us. We employ industry-standard security measures to safeguard your data and ensure a secure selling environment.

Getting Started:

1. Register as a seller on Find Wales.
2. List your products with accurate descriptions and clear images.
3. Set your item prices above £5 to cover the commission.
4. Maintain excellent customer service and promptly address any inquiries.
5. Handle disputes, returns, and refunds in accordance with your policies.

Contact Us: If you have any questions or require assistance, our dedicated support team is here to help.

Thank you for choosing Find Wales as your selling platform. We’re excited to have you join our community of sellers and buyers!